Terms and Conditions

Socks Store

Part of Fledge Sverige AB

Reg. number 559135-3387 and VAT registration number: SE559135338701

At Socks Store (Parent company – Fledge Sverige AB; Reg. number 559135-3387 and VAT registration number: SE559135338701) it is important that it is a short delivery time. Therefore, we promise to ship your order within 2 working days. As soon as you confirm your order, you will receive a confirmation via email with an invoice, and details about your order and your tracking number. You can now track your package until it reaches you. A copy of your tracking number is also sent to your mobile as an SMS. Therefore, we recommend that you always provide your mobile number when shopping in the Socks Store webshop. You will then have the opportunity to track your package until it reaches you. We use the Swedish Post Office in Sweden and DHL outside Sweden to deliver our goods. When your package arrives at the current collection point, you will receive an SMS with information about this package and where it can be picked up. We often reply to messages within one hour. However, during busy times or weekends it can take up to three hours. Customers are always welcome to visit the store if they want to meet a physical representative.

Visit our store

Södra Långebergsgatan 20

43632 Askim

 

Contract

All prices are determined by Socks Store. A binding agreement between you (age must be over 18 years) as a customer and Socks Store is formed when your order has been approved by Socks Store. Socks Store will send you a confirmation via email when your order has been processed and the delivery is underway. You can only purchase products from Socks Store's online store if you are a private customer (age must be over 18 years). Not a corporate customer.

 

Prices and payment

All prices include VAT and other charges. The applicable current tax rate is written in the Socks Store online shop for products at the time of ordering. Socks Store reserves the right to change prices and other charges listed in the Socks Store online shop at any time, e.g., due to changes in the tax rate and additional charges, increased costs, or as a result of median customer price trends based in Sweden. All prices for products include 25% VAT. I can use them to pay a lot, including mothers and exclusive mothers. It is no question if you buy from outside Sweden, but as a customer you must pay 25% VAT.

If we cannot deliver within an agreement about the consumer, who is informed of the reason for the notification and informed of the new delivery time. The consumer has no right to cancel the purchase without costs about the product being delivered on time. This also applies to special orders.

 

Delivery

Socksstore only sells products to customers from Sweden, Finland, Norway, Denmark, Germany and the United Kingdom. If someone places an order from outside these four countries, the order will be automatically cancelled. Even if the customer comes from these four countries, you can order and pay for products ordered to cancel and get a refund. Because we do not have a delivery agreement outside these four countries, but we offer our products outside the four countries. All products are delivered by Swedish Postnord. Postnord generally takes two working days for products in Sweden and four working days for delivery in Finland, Norway and Denmark. This time is calculated according to reasonable conditions, but if there are natural disasters or other political problems or any other trivial issues, it may take longer than the usual time. In that case, Socksstore will notify the customer by email with full information about the delay. As soon as the customer places the order, a confirmation email will be sent immediately. When the product is registered for delivery, it will be sent and registered with delivery information via email. The customer can contact Socksstore's customer service by email to get information about the status of their purchase. In that case, the customer must mention the unique order number. We always ask our customers to fill in the address form correctly so that we can deliver the goods on time.

 

Right of withdrawal

The customer must notify us of the use of the right of withdrawal within 30 days.

The customer always has the right to return the product. Even if the product is opened from the package. However, we always ask the customer not to use the product if the product is defective or if the customer does not like the product. The customer can always return the product within fourteen days from the day the customer has notified us of the use of the right of withdrawal to receive a full refund, but if the product is not returned correctly as it was during the delivery time, Socksstore can deduct from the refund, a so-called depreciation deduction of up to 100% of the value of the product. This depends entirely on the condition of the product; when it is received by Socksstore from the customer. Socksstore does not pay for return shipping unless the product is defective from the start. Socksstore does not allow returns if the product has been washed. If the product is defective or the box is broken, we recommend that you do not use the product, we also recommend that the customer immediately return the product and inform Socksstore to get free return shipping. Returning the product is acceptable when the customer can no longer use the product or does not want to use the product or the product does not look like it when it was purchased, or the product is not identical to what is described on Socksstore's website. This can be the size of the product or the color of the product. The customer must provide the order number, full name when returning. The customer must, after notifying us and at the latest within 30 days of sending the notification, return the returned product to us.

The Swedish Consumer Agency's withdrawal form. https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett

 

Refund

To return the product, the customer must register with Socksstore within 30 days. As soon as Socksstore receives the product return report, Socksstore will arrange a refund within 30 days. The refund of the payment is made in the same way that the customer made the payment when the customer purchased the item. At Socksstore, we use Klarna as our payment method. So if the customer takes some extra benefits from Klarna, Socksstore is not responsible for it. Socksstore will only refund the money paid for the product and the delivery costs. If there are other fees paid by the customer during the payment period, Socksstore will also refund the fees. However, if the fees are not related to Socksstore, Socksstore is not responsible for refunding these fees. However, Socksstore will always refund the product costs, shipping costs and any fees.
If the products are defective from the start, Socksstore will pay for the return shipping. Customers can inform in more detail if they want to report the defective product. Customers must always send an email and write the order information in more detail if they want to return a product.

 

Complaints and seller's guarantee

If the goods you have purchased are defective, Socksstore applies applicable consumer law. If you are not satisfied with your goods due to obvious defects in materials or workmanship, including transport damage - please inform us as soon as possible using the pre-printed return form and return the goods to us. The customer has a three-year right to complain about original defects. The customer must report the defect to us within a reasonable time, which is always two months from the time the defect is discovered or should have been discovered.

Socksstore always provides a sales guarantee to its customers. This guarantee covers the defective product from the beginning of product damage during transport or the product material is not satisfactory. With regard to the product guarantee, the customer can take up to two months to claim the product. In that case, Socksstore will refund both the product cost and the shipping costs. If the product needs to be returned, Socksstore will always pay for the return.

 

To cancel the order

Before the deadline for the return period expires, the goods you have received must be sent back to Socks Store. For your safety, you should keep your receipt from the post office or similar, which refers to the shipment. You must mention whether you want a similar product or a refund of your money. If you choose a refund, you will not be refunded the shipping costs. When Socks Store replaces the product, the corresponding products will be shipped within three business days. If the product is not in stock, your money will be refunded.

Please return the goods to:

SocksStore in Sweden

Södra Långebergsgatan 20

436 32 Askim

Sweden

Email: info@socksstore.co.uk

 

Privacy Policy

Socks Store is committed to protecting your privacy when you use our services. We have therefore developed a policy on how your personal data is handled. and protected. However, please note that the content may change, so you are encouraged to review it the next time you visit our website.

 

Personal information

We take responsibility for all personal information - such as name, address, email, telephone number, date of birth, etc. - that you provide to us, or when registering with SocksStore, ordering a catalog, subscribing to our newsletter or creating a personal account with SocksStore. The parent company – Fledge Sverige AB (559135-3387) – is responsible for all personal data and privacy regarding your personal information, in accordance with the Personal Data Act (1998: 204) and EU Directive 95/46/EC, for the data stored in Sweden.

 

What do we use your personal information for?

By entering your information, you agree that we use your information to fulfill our obligations to you and to provide you with the service you expect. This may include delivering your products you have ordered, sending parcel deliveries via SMS, conducting credit checks, sending information about Socks Store and other promotional offers. In order to provide you with relevant offers and information, we may analyze your information. If there is a problem when we deliver products to you, we would like to use your contact information to get in touch with you. Your information will only be kept with us for as long as is necessary for us to perform our services or as long as required by law.

 

Who has access to the information?

We never share/send/sell/distribute your third party information for advertising. SocksStore forwards your addresses to suppliers/carriers/postal services in connection with transportation. Socks Store may, however, share your information with credit card issuers and debt collection agencies for credit checks, identity checks, credit monitoring and debt collection.

 

Card and invoice purchases with Stripe/Klarna

To make a card purchase as secure as possible with us, all information is encrypted with SSL (Secure Socket Layer). This means that the information is via a secure connection, regarding your credit information, and cannot be read by third parties. All your card purchases are processed by Klarna. All card transactions are based on the banks' 3D security technology and 128-bit encryption. The development environment for the interface and support technology is Microsoft. NET.

 

Secure services

We use a technologically advanced security system. Equally important are the administrative factors to secure online payments. Our Klarna, Paypal and Swish are an example of how we create secure e-commerce for our customers.

 

Cookies

A cookie is a small text file that is saved to facilitate your next visit to us. SocksStore also uses cookies to improve and simplify your visit. We do not use cookies to store personal information or to pass on data to third parties.

 

Copyright

The content of this website is copyrighted and belongs to Socks Store.

 

What we collect

We may collect the following information:

name
contact information including email address

Demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

For the full list of cookies we collect, please see the section with the list of cookies we collect.

What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal registration.

We may use the information to improve our products and services.
We may periodically send marketing emails about new products, special offers or other information that we think you may find interesting, using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or post. We may use the information to customize the website to your interests.

 

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect and secure the information we collect online.

 

How We Use Cookies

A cookie is a small file that asks for permission to be placed on your computer's hard drive. When you accept, the file is added and the cookie helps analyze web traffic or notify you when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes, by collecting and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web pages and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the information you choose to share with us. You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually change your browser settings to reject cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, please note that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide when visiting such websites, and such websites are not subject to this privacy policy. You should exercise caution and look at the privacy policy applicable to that website.

 

Control your personal information

You can choose to limit the collection or use of your personal information in the following ways:

When you are asked to fill out a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing
If you have previously agreed to the use of your personal information for direct marketing, you can change your mind at C9lbwfpbcj9fq ,, / key / 1c338d4f6468cee5c8a8fcc762b7b40b /
We do not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you marketing information about third parties that we think may be of interest if you tell us that you want this to happen.

You can request details of any personal information we hold about you under the Data Protection Act 1998. A small fee will be charged. If you would like a copy of the information we hold about you, please write to .

If you believe that any information we hold about you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information that is found to be incorrect.

 

List of cookies we collect

The table below shows the cookies we collect and what information they store.